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Delivery & Returns

Teloman Returns Policy

We hope you will be delighted with all your purchases from Teloman, and we make every effort to ensure that this is the case. If you do need to return an item, though, please follow these procedures so that we can sort it out as quickly as possible. We ask that you take reasonable care of the products and do not use them before returning them.

First, please contact us by email or telephone, 01480 494747 to let us know.

If the item is faulty or damaged when it arrives with you, then you can of course return it free of charge for an exchange or full refund.

If you change your mind about an item, under the Distance Selling Regulations we will issue a full refund, including delivery charge, once the goods have been returned. Please contact Teloman either by e mail or by phone on 01480 494747 to register your return within 7 working days from the day following delivery of your goods. We will then be able to organise for the items to be returned to us.  Please note that this does not apply to personalised goods or bespoke items once the artwork and design has been approved.

If you wish to exchange a product after 7 working days from the day following delivery of your goods, please contact us. As long as the product is in perfect condition, we will usually be able to exchange or refund it, though this will not include the delivery charge and you’ll need to pay to return the product to us.

When you contact us about a return, we’ll issue you with a Returns Number; please mark this clearly on the package so that we can deal with your return as quickly as possible. We’ll also let you know whether your return needs to be collected by a courier or can be sent by Royal Mail. When returning items by Royal Mail, please obtain a free Certificate of Posting from a Post Office as we can’t accept responsibility for any items until they have been checked into our warehouse. You can also use Recorded Delivery, which offers insurance cover.

Please allow 28 days from the date returned goods are checked into our warehouse for a refund to be processed.

For more information about Distance Selling Regulations, click here